Xplornet's Dealer and 
Installation eGuide

This is Xplornet's official resource for Xplornet certified installers and authorized Xplornet dealers. The site contains access to tech bulletins, training material and a new online RMA request form. 
Please visit frequently to stay up to date.

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SUBMIT AN RMA REQUEST

Submit an RMA Request

Channel partners can complete the following form to submit an RMA request for DOA, Surplus and Damaged inventory. Once you submit this form, a notification will be sent to the Dealer Support Group to process the request.
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Xplornet Dealer Support Group

1-866-841-6004

dealer.support@corp.xplornet.com

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RMA Submission Checklist

You'll be asked for the following items:

  • Customer ID
  • A completed Surplus Inventory RMA Request Form - click here for a copy
  • In the case of damaged or DOA equipment:
    • Part or serial number, or MAC address
    • A description of the issue
    • If the unit is damaged, provide 1-3 photos of the damage

Reminder: RMA’s are issued with a 30 day validity period. As per the dealer agreement, you will be invoiced the cost of the equipment if you fail to return the equipment within the 30 day window.

DOWNLOAD INSTALLER TRAINING MATERIALSee all of the contact options

Note: If you are uploading a file (like the Surplus RMA Excel sheet or an image), we recommend using Chrome or Firefox as your browser. 

If you're having trouble with the button above, you can go directly to the RMA submission form in a new browser tab by clicking here.