Xplore's Dealer and
Installation eGuide
This is Xplore's official resource for Xplore certified installers and authorized Xplore dealers. The site contains access to tech bulletins, training material, online RMA request form and NEW online ordering form.
Please visit frequently to stay up to date.
Go beyond/Company for Rural Living
Submit an RMA Request
Quick Access Menu
Recent Tech Bulletins
Quality Resources
RMA Submission Checklist
You'll be asked for the following items:
- Customer ID
- A completed Surplus Inventory RMA Request Form - click here for a copy
- In the case of damaged or DOA equipment:
- Part or serial number, or MAC address
- A description of the issue
- If the unit is damaged, provide 1-3 photos of the damage
Reminder: RMA’s are issued with a 30 day validity period. As per the dealer agreement, you will be invoiced the cost of the equipment if you fail to return the equipment within the 30 day window.
Note: If you are uploading a file (like the Surplus RMA Excel sheet or an image), we recommend using Chrome or Firefox as your browser.
If you're having trouble with the button above, you can go directly to the RMA submission form in a new browser tab by clicking here.
Installation Essentials & Consignment Request
Fixed Wireless Installation
Quality Standards Requirements: Xplornet installs must be completed using Xplornet-branded products.
LTE/FWA installation requires, in addition to the CPE and mount, one each of:
- Surge Suppressor
- Outdoor shielded Cat5 cable with integrated messenger wire. Available in lengths of 50', 75', 125'
- Unshielded Cat5 cable, no messenger wire (outdoor rated but called, colloquially, "indoor cable"). Available in lengths of 25', 50', 75'
House Sheet
Product List
LTE/FWA installation requires, in addition to the CPE and mount, one each of:
- Surge Suppressor
- Outdoor shielded Cat5 cable with integrated messenger wire.
- Available in lengths of 50', 75', 125'
- Unshielded Cat5 cable, no messenger wire (outdoor rated but called, colloquially, "indoor cable")
- Available in lengths of 25', 50', 75'
Exciting announcement! Our Inventory ordering portal is now live! Please log into Sales Force via the dealer portal to order all your accessories and Xplore Consignment inventory
All dealers and Internal Field Technicians will be required to utilize the Inventory Tab in their Dealer Portal or Salesforce Views to submit their Consignment Inventory and Installation Essential order requests effective May 16th.Should you have any additional questions regarding this new process please reach out to your District Operations Manager (DOM) for support.
We appreciate your co-operation
Satellite Installation
Quality Standards Requirements: Xplornet installs must be completed using Xplornet-branded products.
LTE/FWA installation requires, in addition to the CPE and mount, one each of:
- Surge Suppressor
- Outdoor shielded Cat5 cable with integrated messenger wire. Available in lengths of 50', 75', 125'
- Unshielded Cat5 cable, no messenger wire (outdoor rated but called, colloquially, "indoor cable"). Available in lengths of 25', 50', 75'
House Sheet
Product List
Satellite installation requires, in addition to the satellite antenna, standard tri-mast mount, and modem:
- Wall mount or roof mount
- Ground box & ground wire.
- Ensure that grounding meets local regulations
- Ensure that grounding meets local regulations
- Run up to 150' Xplore-branded or approved RG6 cable with ground attached